THE CLIENT
RESVU
Resvu is a single platform customer service solution which revolutionises the way community managers serve their communities.
Head Office Australia
Industry Software, Community Management, Strata Management.
THE CHALLENGE
Resvu has taken the large step of re-building the platform to future proof the product.
In the past, there have been some product let-downs, planning and staffing challenges in the development.
The management team recognised that it needs a CTO to oversee and direct development work, to ensure that effective processes and planning are in place.
However, Resvu needed to take stock of where it stands and put in place remedial actions before taking the big step of hiring a CTO.
THE ACTION
Adept’s consultant performed duties typically done by a CTO,
· Leadership and oversight of development activities.
· Reduce risk with the current business plans
· Ensure that development team efforts are aligned and effective
· Recommendations and support implementing technical operations in
line with goals.
· Provide effective reporting to the Resvu management team.
· Support rollout of new version of platform.
· Support with selection of a new permanent CTO
THE OUTCOME
Following a critical 12 months of transformation,
Resvu successfully delivered Version 3 of its platform and migrated existing clients.
Adept’s consultant
“Delivered a level of technical and business leadership which was much needed”
“Very clear and pragmatic in approach and has brought guidance and insight to both sides of Resvu (technical and executive).
“Made us feel reassured that the transition plans would be trouble-free”
“Played a huge part in the success of platform rollout”
Adept continues to support Resvu and the new CTO as they begin the next phase of the business plan.
“We made a decision to rebuild our platform, we had a great team and great developers, but trying to piece together an entire platform and the strategy around that is where we struggled.
We partnered with Adept who brough that umbrella viewpoint of strategy and helped us with the execution of the product.
From Adept’s consultant brought a level of confidence to the team. I really enjoyed their great attitude and personality and felt they were someone who understoood exactly where we were at and what was needed.
Reality is we have grown 300-400% with Adept around and see another period of similar growth in the next 12-18 months.”
